The Department of Consumer Affairs (DoCA) received over 1,100 consumer complaints in the 2019-2020FY, with the majority of service sector complaints, the DoCA stated. The department received a large number of complaints in the 2019-2020FY compared with the previous years.

The consumers are mostly dissatisfied with the service provided in the telecommunication, online shop and electricity sectors. Mandalay Region Consumer Affairs Department received nearly 250 consumer complaints in the 2019-2020 financial year, with over 100 complaints regarding service, said U Zaw Min, head of Mandalay Region Consumer Affairs Department.

Over 30 complaints in the 2016-2017FY, over 40 in the 2017-2018 budget year and nearly 200 in the 2018-2019FY were reported, accumulating a total of 500 complaints. The department has already handled the complaints in each FY, Mandalay Region Consumer Affairs Department stated. The department is protecting consumer rights and benefits by looking forwards to food safety and consumer product safety and trying to improve the quality of goods and service. The consumers can file a complaint if they are dissatisfied with the service or products or false or misleading advertising that harms the rights of consumers under the Consumer Protection Law. The department firstly tries to resolve the cases by mediating the situations. However, legal action is taken in some instances under the Consumer Protection Law. The consumers can file the complaints to the Department of Consumer Affairs through Facebook Page or DoCA Myanmar mobile app or www.doca.gov.mm, or dial through 067- 3430468, 067- 3430459, 067- 3430207.

Htet Myat  (Translated by Ei Myat Mon)

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