The public can file complaints if they encounter staff members who demand money, repeatedly postpone appointments, or treat them rudely while seeking citizenship services, stated Union Minister for Immigration and Population U Myint Kyaing.

The Union minister made these remarks on 25 June while responding to a starred question raised by Daw Nan Tin Oo, the Pyithu Hluttaw representative from the Kehsi constituency, during the 14th day of the second regular session of the third Pyithu Hluttaw. The question was about the difficulties faced by the public in Kehsi and Mongkai townships when applying for citizenship registration.

Regarding this enquiry, the Union minister explained that specific instructions have already been issued to local offices to ensure there are no delays in the citizenship registration process.

According to the procedures issued by the ministry, cards must be issued on the same day for natural-born citizens who have complete supporting documentation. For those with incomplete information, such as license photos or blood group details, the process must be completed within 14 days. For matters regarding citizenship status, case files must be compiled within seven days, and District Administrators must verify and sign them within 30 days.

“If individuals applying for these services face forced demands for money, repeated appointments, or rude behaviour, they can file complaints with the relevant authorities,” said the Union Minister.

TWA/ZN

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